1. Introduction
Emilie Sandré is committed to providing a satisfying shopping experience. This policy explains your rights regarding returns and refunds for products purchased on our website emiliesandredesign.com.
2. Right of Withdrawal
In accordance with Article L.221-18 of the French Consumer Code, you have 14 days from the receipt of your order to exercise your right of withdrawal, without having to justify your decision or pay any penalties.
3. Return Procedure
To return a product:
– Inform us of your decision to withdraw by email at contact@emiliesandredesign.com.
– Carefully pack the product in its original packaging, with all accessories and the invoice.
– Send the package to the following address: 9 Rue Voltaire 92300 Levallois-Perret – France.
– Return shipping costs are your responsibility, unless the product is defective or non-compliant.
4. Return Conditions
To be eligible for a return, the product must be:
– Intact: unused, undamaged, in its original packaging.
– Complete: with all accessories, instructions, and labels.
– Accompanied by the invoice or delivery note.
Customized or perishable products are not eligible for return, unless they are defective.
5. Refund
Once the product is returned and verified, we will process the refund within 14 days using the same payment method as the original purchase. The refund includes the product price and initial shipping costs (unless you chose a more expensive delivery method than standard).
6. Defective or Non-Compliant Products
If you receive a defective or non-compliant product, contact us immediately at contact@emiliesandredesign.com . We will organize the return at no cost and send you a replacement or proceed with a full refund.
7. Exchanges
If you wish to exchange a product (size, color, etc.), contact us within 14 days of receipt. Return and reshipping fees may apply, unless the error is on our part.
8. Contact
For any questions regarding returns or refunds, contact our customer service at contact@emiliesandredesign.com.