1. Introduction
Emilie Sandré is committed to protecting the privacy of its users. This policy explains how we collect, use, share, and protect your personal data when you use our website emiliesandredesig.com.
2. Data Collected
We collect the following data:
– Identification data: name, first name, email address, phone number, postal address.
– Order data: purchase history, payment method, delivery address.
– Navigation data: IP address, cookies, pages visited, session duration.
– Contact data: messages sent via the contact form.
3. Purpose of Processing
Your data is used to:
– Process and deliver your orders.
– Manage your customer account.
– Send you commercial information (if you consent).
– Improve our website and services.
– Respond to your requests or complaints.
– Comply with our legal obligations (invoicing, warranties, etc.).
4. Legal Basis
The processing of your data is based on:
– Your consent (e.g., newsletter, cookies).
– The performance of a contract (e.g., order processing).
– Our legal obligations (e.g., invoice retention).
5. Data Recipients
Your data may be accessed by:
– Our internal team.
– Our service providers (carriers, banks, hosting providers).
– Competent authorities, if required by law.
We do not sell or rent your data to third parties.
6. Data Retention
Your data is retained for as long as necessary to fulfill the purposes described or as required by law:
– Customer data: 3 years after your last order.
– Prospecting data: 3 years after your last contact.
– Payment data: until the end of the legal warranty or statute of limitations.
7. Your Rights
You have the following rights:
– Right of access: know what data we hold about you.
– Right to rectification: correct your data.
– Right to erasure: delete your data (subject to legal obligations).
– Right to portability: retrieve your data.
– Right to object: refuse the processing of your data.
To exercise these rights, contact us at contact@emiliesandredesign.com.
8. Security
We implement technical and organizational measures to protect your data against loss, alteration, or unauthorized access.
9. Changes
This policy may be updated. We will inform you of significant changes via our website or by email.
10. Contact
For any questions, contact our Data Protection Officer (DPO): dpo@emiliesandredesign.com.